Privacy Policy

Last Updated: January 1, 2025

HerbalPlaster.com ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name, email address, phone number, and mailing address
  • Payment information (credit card details, PayPal information)
  • Order information (products purchased, shipping preferences)
  • Account information (username, password, preferences)
  • Communication preferences and feedback

Non-Personal Information

We may also collect non-personal information about your use of our website, including:

  • IP address, browser type, and device information
  • Pages visited, time spent on our website, and navigation patterns
  • Referral sources and search queries
  • Usage data collected through cookies and similar technologies (see our Cookie Policy for more details)

2. How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill your orders, including shipping and payment processing
  • Communicate with you about your orders, inquiries, and feedback
  • Provide customer service and support
  • Improve our website, products, and services
  • Send you marketing communications (if you have opted in to receive them)
  • Personalize your experience on our website
  • Prevent fraud and ensure the security of our website
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist us with payment processing, shipping, and website operations (these providers are contractually obligated to protect your information)
  • Legal authorities if required by law or to protect our rights and property
  • Third parties in connection with a merger, acquisition, or sale of assets (we will notify you of any such change in ownership)

4. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server hosting. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Opt-out of marketing communications
  • Data portability

To exercise these rights, please contact us at support@herbalplaster.com. We may require verification of your identity before processing your request.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@herbalplaster.com