Returns & Refunds Policy

Last Updated: January 1, 2024

At HerbalPlaster, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day money-back guarantee on all products. This Returns & Refunds Policy explains how to return products, request refunds, and our guidelines for returns.

1. Eligibility for Returns

To be eligible for a return, your product must meet the following criteria:

  • It must be returned within 30 days of the delivery date
  • It must be in its original packaging, unused, and in the same condition as when you received it
  • It must include all original tags, labels, and accessories
  • You must have the original order confirmation or receipt

Some products are not eligible for returns, including:

  • Personalized or custom-made products
  • Products that have been used or opened (for hygiene reasons)
  • Gift cards and digital products

2. How to Return a Product

To return a product, please follow these steps:

  1. Contact our customer service team at support@herbalplaster.com or +1 (800) 123-4567 to request a return authorization number (RAN). Please include your order number and the reason for the return.
  2. Once you receive your RAN, package the product securely in its original packaging, along with the RAN and a copy of your order confirmation.
  3. Ship the product to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the product is defective or we made a mistake in your order.
  4. We will notify you once we have received and inspected your return. If your return is approved, we will process your refund within 5-7 business days.

3. Refund Options

If your return is approved, we will issue a refund to your original payment method. Refunds may take 3-5 business days to appear in your account, depending on your bank or credit card company.

Alternatively, you may choose to receive a store credit for the full amount of your purchase, which can be used on future orders.

4. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team immediately (within 48 hours of delivery) to request a replacement or refund. We may ask you to provide photos of the defective or damaged product for verification.

We will cover the cost of return shipping for defective or damaged products, and we will ship a replacement product to you free of charge or issue a full refund.

5. Exchanges

If you would like to exchange a product for a different size, color, or type, please follow the return process outlined above and place a new order for the desired product. We do not offer direct exchanges at this time.

6. International Returns

International customers are eligible for returns within 30 days of delivery. However, you are responsible for all international shipping costs, including customs fees and duties. We recommend using a trackable shipping service for international returns.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at support@herbalplaster.com